Privacy and cookie notice

Who is responsible for your information?

Spark Rehab is operated by Keith Thresh in Hull, East Yorkshire. For privacy questions, call 07805 812420 or email hello@sparkrehabhull.co.uk.

Information we may receive

The enquiry form prepares an email in your own email application; the website does not store or transmit the form entries itself. The free guide needs no sign-up. If you contact Keith by telephone, text or email, you may choose to provide your name, contact details, enquiry and information relevant to the support you are seeking.

Please do not send detailed medical records by ordinary email. If specialist sessions open following qualification and insurance confirmation, client assessment, consent and record-keeping will be covered by separate documents.

Why we use information

Contact information is used to answer your enquiry, arrange a conversation and take steps you request before any service agreement. Where you choose to share health information, it is used only to understand and respond to your enquiry, with explicit consent where required. Spark Rehab does not sell personal information.

Cookies and website analytics

Google Analytics is optional. It remains off unless you press “Accept analytics”. If accepted, it helps us understand visits and important website actions such as telephone-link clicks, text-link clicks, email-link clicks and free-guide downloads. We do not send names, telephone numbers, email addresses or medical details to Google Analytics.

Google may process Analytics information on Spark Rehab’s behalf under its own service and data-protection terms. Analytics user-level data will not be retained by Spark Rehab for longer than 14 months. You can change your choice at any time.

Sharing and retention

Information may be handled by trusted service providers where necessary to run the website and communications, or disclosed where the law requires it. Ordinary enquiries are normally deleted within 12 months after the last contact unless they become part of a client relationship or must be kept for a legal reason.

Your rights

Depending on the circumstances, you may ask to access, correct, erase or restrict use of your information, object to its use, request portability or withdraw consent. Contact Keith using the details above. You may also raise concerns with the Information Commissioner’s Office.